01
Overview
This Shipping Policy explains how orders placed on surcasual.com are processed, shipped, and delivered. Our goal is to provide a smooth and reliable delivery experience across India.
Service Coverage — Surcasual delivers to most serviceable pin codes across India through partnered courier networks. Availability may vary based on location.
Order Lifecycle — Every order goes through verification, quality check, secure packaging, dispatch, and last-mile delivery handled by our logistics partners.
All orders are processed and dispatched based on timelines mentioned below. By placing an order, you agree to this shipping policy.
Surcasual currently ships across India only. Delivery timelines may vary based on location, courier service availability, and external factors.
We continuously work with reliable logistics partners to ensure timely delivery while maintaining product safety and packaging quality.
02
Shipping charges
Shipping charges are calculated based on order value:
- Free shipping on orders above ₹499
- Flat shipping fee starting from ₹60 for orders below ₹499
COD Handling — Additional charges may apply for Cash on Delivery orders depending on location and courier partner policies.
Promotional Shipping — Free shipping offers during sales or campaigns may override standard charges temporarily.
Shipping fees cover packaging, handling, and courier logistics required to deliver your order safely.
All applicable shipping charges are clearly displayed during checkout before payment.
Surcasual may update shipping charges or offer promotional free shipping at any time.
03
Order processing & dispatch
Orders are typically processed within 2–3 business days after confirmation.
Processing includes: order verification, quality check, packaging, and courier handover.
Orders placed during weekends, sales, or high-demand periods may take slightly longer.
Once shipped, you will receive a tracking link via email or SMS to monitor your order.
04
Delivery time
Tracking Updates — Tracking status may take 12–24 hours to update after dispatch.
Delivery Attempts — Couriers typically attempt delivery 2–3 times before marking it undelivered.
After dispatch, orders are usually delivered within 3–7 business days.
- Metro cities → Faster delivery
- Remote areas → Slight delays possible
Delivery timelines are estimates and may vary due to logistics, weather, or external conditions.
Customers are advised to track their orders using the provided tracking link.
05
Shipping partners
We work with trusted logistics providers to ensure reliable delivery:
- Delhivery
- Blue Dart
- XpressBees
- Ekart
Courier selection is automated based on fastest serviceability, delivery success rate, and location coverage.
The courier partner is automatically selected based on your location.
06
Address accuracy
Customers must provide accurate shipping details at checkout.
Required Details — Full name, correct address, landmark, city, state, and valid mobile number are mandatory for successful delivery.
- Incorrect address may cause delivery failure
- Address cannot be changed after order placement
Surcasual is not responsible for delivery issues caused by incorrect or incomplete address details.
07
Failed delivery (RTO)
Repeated RTO orders may result in restrictions on future Cash on Delivery orders.
Reshipping Policy — RTO orders can be reshipped only after confirmation. Additional shipping charges must be paid in advance.
If delivery fails, the order may be returned to us (RTO).
- Customer unavailable
- Order refused
- Courier unable to contact
Reshipping may be possible after contacting support. Additional shipping charges may apply.
08
Shipping delays
Delays may occur due to:
- High order volume
- Courier disruptions
- Weather conditions
- Public holidays
Peak Season Impact — During sales or festive periods, dispatch and delivery timelines may extend due to high order volumes.
We will keep you updated in case of significant delays.
09
Lost or missing packages
Investigation Timeline — Courier investigations may take 3–5 business days before confirmation of loss.
Resolution — Once confirmed, we will either reship the product or provide a suitable resolution.
If your order is lost in transit:
- Contact us immediately
- We verify with courier
If confirmed lost, we will arrange reshipping or resolution.
10
Order tracking & support
Once your order is dispatched, you will receive a tracking link via email or SMS.
- Track real-time shipment updates
- View estimated delivery date
- Check courier status
If tracking is not updating or shows delays, please allow some time before contacting support.
11
Contact information
For any shipping-related queries: