Shipping Policy

Last Updated: March 2026

1. Overview

This Shipping Policy outlines how orders placed through surcasual.com are processed, shipped, and delivered. Surcasual is committed to providing a smooth and reliable shipping experience for customers across India.

All orders placed on surcasual.com are processed and dispatched in accordance with the timelines described in this policy. By placing an order on our website, customers agree to the terms outlined in this Shipping Policy.

Surcasual currently ships within India only, and delivery timelines may vary depending on the customer's location, courier service availability, and other logistical factors.

2. Shipping Charges

Surcasual offers free shipping on all orders with a total value of ₹499 or more. Orders that do not meet this threshold will incur a flat shipping fee, which will be calculated and displayed at checkout before the order is completed.

Shipping charges are applied to cover logistics, handling, and courier services required to deliver the order to the customer's address. Any applicable shipping cost will be clearly displayed during the checkout process.

Surcasual reserves the right to modify shipping fees or promotional shipping offers at any time without prior notice.

3. Cash on Delivery (COD) — Partial Payment

Surcasual offers a Partial Cash on Delivery (COD) option for eligible orders. Under this payment method, customers are required to pay a partial advance amount at the time of placing the order. This amount ranges from ₹150 to ₹300 and varies based on the customer’s delivery location.

 

Important terms applicable to Partial COD orders:

•        The partial advance amount collected at the time of order placement is strictly non-refundable. This amount covers shipping, handling, and logistics costs associated with processing and dispatching the order.

•        In the event that a customer cancels a Partial COD order after it has been placed — for any reason — the partial advance amount will not be refunded under any circumstances.

•        If a customer wishes to reorder after a cancellation, they must place a new, separate order and make a fresh partial advance payment. The previously paid advance amount will not be carried forward, adjusted, or applied to any new order.

•        Each Partial COD order is treated as an independent transaction. No adjustments or credits from prior cancelled orders will be applied.

•        Surcasual reserves the right to modify, suspend, or discontinue the Partial COD payment option at any time and for any location without prior notice.

 

By selecting the Partial COD payment option at checkout, customers acknowledge and accept the above terms in full.

4. Order Processing and Dispatch

All orders placed on surcasual.com are typically processed and dispatched within 2–3 business days after successful order confirmation and payment verification.

Processing time refers to the period required to prepare the order for shipment, including order verification, packaging, and handover to the courier partner. Orders placed during weekends, public holidays, or high-demand periods may experience slightly longer processing times.

Once the order has been dispatched, customers will receive a shipping confirmation along with a tracking link via email and SMS, allowing them to monitor the status of their shipment.

5. Delivery Time

After dispatch, most orders are delivered within 3–7 business days, depending on the customer’s location and courier partner operations. Delivery timelines may vary for remote or less accessible areas where courier services require additional transit time.

While Surcasual works with reliable shipping partners to ensure timely delivery, the exact delivery timeline cannot be guaranteed in all cases. Factors such as regional logistics constraints, weather conditions, or courier delays may affect delivery schedules.

Customers are encouraged to track their shipment using the tracking link provided once the order has been dispatched.

6. Shipping Partners

Surcasual works with trusted national courier partners, including but not limited to logistics providers such as Delhivery, Blue Dart, XpressBees, Ekart, and other reliable shipping networks. The courier partner assigned to a shipment may vary depending on the delivery location and service availability.

7. Address Accuracy

Customers are responsible for providing accurate and complete shipping information at the time of placing an order. Surcasual will process and ship orders based on the address details submitted during checkout.

Once an order has been placed, shipping addresses cannot be modified or changed. If incorrect or incomplete address details are provided, Surcasual cannot guarantee successful delivery of the order.

In cases where a shipment fails due to incorrect address details or delivery issues caused by inaccurate information provided by the customer, the package may be returned to the sender.

8. Failed Delivery and Return to Origin (RTO)

If a delivery attempt fails due to reasons such as the recipient being unavailable, the delivery being refused, or the courier being unable to reach the customer after multiple attempts, the shipment may be returned to Surcasual. This process is commonly referred to as Return to Origin (RTO).

In the event of an RTO, customers are required to contact Surcasual by email to request assistance. Depending on the circumstances, Surcasual may arrange for the order to be reshipped. Additional shipping charges may apply for reshipping returned orders.

For Partial COD orders, the partial advance payment already collected will not be refunded in the event of an RTO, regardless of the reason for failed delivery.

9. Shipping Delays

While Surcasual aims to ensure timely dispatch and delivery of orders, certain situations may cause delays beyond our control. These may include but are not limited to:

•        High order volumes during sales or promotional periods

•        Courier service disruptions

•        Weather conditions or natural events

•        Public holidays or regional restrictions

•        Operational issues affecting logistics networks

In such situations, Surcasual will make reasonable efforts to keep customers informed about the status of their shipment.

10. Lost or Missing Packages

In the unlikely event that a package is lost in transit by the courier partner, customers are encouraged to contact Surcasual promptly with their order details. Once the issue has been verified with the courier service, Surcasual will make reasonable efforts to resolve the situation. Where a shipment is confirmed as lost, Surcasual may arrange for the order to be reshipped to the customer.

11. Contact Information

If you have any questions regarding shipping, delivery, or order tracking, you may contact Surcasual through the following details:

Website: surcasual.com

Email: surcasual@gmail.com